Shipping & returns

Packers ship from stock in New Castle, Delaware — orders typically go out within one business day of confirmation.

How shipping is calculated

Rates are live-calculated from your ship-to ZIP, the actual carton count and the greater of actual and dimensional weight — not a flat national charge. Large orders are packed into real cartons before rating, so a heavy order of steel packers is priced by its real weight.

Freight

Orders over 20,000 pieces are quoted as freight. Parcel rates stop making sense there, so we quote freight directly — request a freight quote and you will have a number within one business day.

Returns

Unopened cases in resalable condition can be returned within 30 days of delivery for a refund less return freight. Opened cases and driven or cut packers are not returnable. Email sales@packerworks.com with your order number for an RMA before shipping anything back.

Damaged or short shipments

Note damage on the delivery receipt and tell us within 5 business days. We replace short or damaged product at our cost.